Get in Touch

Having an issue or question? We're here to help!

We typically respond within 24-48 hours

Prefer email? You can also reach us at:

spendsee-support@architechrowee.com

Frequently Asked Questions

How do I backup my data?

To backup your data:

  1. Open Settings in the app
  2. Navigate to "Data Management"
  3. Tap "Backup Data"
  4. Choose a location to save the JSON file
  5. Store the backup file safely (cloud storage, computer, etc.)

Tip: Regular backups are recommended, especially before major updates or device changes.

How do I restore my data on a new device?

To restore your data:

  1. Install SpendSee on your new device
  2. Transfer your backup JSON file to the new device
  3. Open Settings → Data Management
  4. Tap "Restore Backup"
  5. Select your backup JSON file
  6. Confirm the import

Note: This will add the backup data to existing data, not replace it.

What are premium features and how do I unlock them?

Premium features include:

  • Receipt scanning with ML-powered text recognition
  • Unlimited custom categories
  • Budget reminder notifications
  • Passcode & biometric protection
  • Home screen widgets

To unlock:

  1. Open Settings
  2. Tap "Unlock Premium"
  3. Complete the one-time purchase ($6.99)

Note: Premium is a one-time purchase (not a subscription) tied to your App Store/Google Play account.

How do I restore my premium purchase?

If you purchased premium on another device:

  1. Install SpendSee on your new device
  2. Sign in with the same Apple ID (iOS) or Google account (Android)
  3. Open Settings
  4. Tap "Restore Purchases"
  5. Premium features will be unlocked automatically

Note: You must use the same account that made the original purchase.

Is my financial data secure?

Yes! Your data security is our top priority:

  • All data is stored locally on your device
  • We never collect, transmit, or store your financial information
  • Optional passcode protection with encryption (premium feature)
  • Biometric authentication support (Face ID, Touch ID, Fingerprint)
  • No third-party analytics or tracking
  • No ads or data sharing

Read our Privacy Policy for more details.

How does receipt scanning work?

Receipt scanning uses machine learning to extract data from receipt photos:

  1. Take a photo of your receipt or select from photo library
  2. The app processes the image locally on your device
  3. ML extracts amount, date, and merchant name
  4. Review and confirm the extracted data
  5. Save as a transaction

Note: Receipt images are processed locally and never uploaded to servers. Accuracy may vary based on receipt quality and formatting.

Can I change my currency?

Yes! SpendSee supports 24 currencies:

  1. Open Settings
  2. Tap "Currency"
  3. Select your preferred currency

Note: Changing currency will update the symbol display but will not convert existing transaction amounts.

How do budget notifications work?

Budget notifications (premium feature) remind you of upcoming bill payments:

  1. Create a budget with a due date
  2. Enable notifications in Settings
  3. Choose how many days before the due date to be notified (1, 2, 3, 5, or 7 days)
  4. Select notification time (default: 9:00 AM local time)
  5. Receive reminders on working days (excludes weekends)

Android: You'll be prompted to grant notification permission when enabling this feature.

Troubleshooting

App crashes or freezes

Try these steps:

  • Force close and restart the app
  • Restart your device
  • Ensure you have the latest version installed
  • Check for iOS/Android system updates
  • If issue persists, contact support with device model and app version

Widgets not updating

To fix widget issues:

  • Remove and re-add the widget
  • Open the app to trigger a data refresh
  • Check that premium is unlocked (widgets are a premium feature)
  • Restart your device if widgets still don't update

Biometric authentication not working

Check these settings:

  • Ensure Face ID/Touch ID/Fingerprint is set up in device settings
  • Go to SpendSee Settings → Security → Enable biometric unlock
  • Try disabling and re-enabling biometric authentication
  • Make sure your device supports biometric authentication

Still Need Help?

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